Refund policy

Refund & Return Policy

At Malabar Trading Company (MTC), we are committed to delivering high-quality products in perfect condition. If you receive a damaged, defective, or incorrect product, we are here to help.

Eligible for Return or Replacement

We accept returns or replacements only in the following cases:

  • You receive a wrong or incorrect product.

  • The product is damaged during delivery.

  • The product has a manufacturing defect.

Important Unboxing Video Requirement

To be eligible for a return, replacement, or refund due to damage, defect, or an incorrect product, customers must record a complete 360-degree unboxing video immediately after receiving the order.

Please follow these requirements:

✨ Record the entire unboxing process continuously without pausing or editing the video.

✨ The product, packaging, shipping label, and any damage or defect must be clearly visible in the video.

✨ If you notice any damage, defect, or incorrect product, clearly show and mention the issue in the same unboxing video.

✨ The complete unboxing video must be submitted to us within 24 hours of receiving the order.

Without a valid and uninterrupted unboxing video, MTC may not be able to process a refund or replacement request.

Return / Replacement Request

  • Return or replacement requests must be raised within 2 days of receiving the order.

  • Please contact our support team and provide:

    • Your Order Number

    • Complete unboxing video

    • Clear photos of the product, if required

    • A brief description of the issue

  • Do not send the product back without receiving confirmation from our support team.

  • Return shipping charges will be the responsibility of the customer unless the return is due to an error on our part.

Non-Returnable Items

Returns or exchanges are not accepted in the following cases:

  • Change of mind.

  • Incorrect product selection or ordering by the customer.

  • Products damaged due to misuse, negligence, or improper handling.

  • Products that have been used, modified, altered, or repaired.

  • Products returned without their original packaging.

  • Products returned without the required unboxing video, where applicable.

Refund Process

Once the returned product is received and inspected by our team:

  • If the return is approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method, wherever applicable.

  • The final refund eligibility will be determined after inspection of the returned product.

Handmade & Handcrafted Products

Some of our handcrafted products may have slight variations in size, weight, shape, colour, texture, or finish. These variations are natural characteristics of handmade products and are not considered manufacturing defects.

Fraudulent or Misleading Claims

MTC reserves the right to reject any return, replacement, or refund request if false, misleading, or fraudulent information is provided, or if fraudulent activity is suspected.

Contact Us

For any return, replacement, or refund-related queries, please contact us:

Malabar Trading Company (MTC)
Email: support@malabarmtc007@ggmail.com
Phone: +91 7356775222